Careers at Triplett Office Solutions

Client Services Coordinator

This position is responsible for customer service, scheduling, parts requests, documentation, and administrative tasks for the furniture department.

Essential Duties and Responsibilities

Service coordination

• Responsible for furniture installation schedule.
• Communicates and schedules product installation with customers, sales, project management.
• Compiles installation packets in OneDrive – including the delivery ticket, installation drawings, and notes file for the installers.
• Fields calls and inquiries about service of furniture, parts requests.
• Works with vendors to obtain part numbers, warranty information.
• Orders parts and misc. small orders.
• Creates work orders in DDMS and tracks them to completion.
• Enters and tracks orders for Demo or loaner items.
• Tracks receiving of product to anticipate scheduling.
• Effective use of electronic systems and programs needed for the position, i.e., Outlook, phone, DDMS business operating system, Project Matrix, Microsoft Excel, and Canva, to complete tasks.

Administrative coordination

• Organizes furniture department and company’s special projects and events i.e. Chamber events, company socials, travel arrangements, etc.
• Works with marketing partners on information for weekly/monthly initiatives

Minimum Qualifications (Education, Experience, Skills)

• Two plus years of office and project coordination experience.
• Strong knowledge of project coordination practices and procedures.
• Accuracy and attention to detail is absolutely required, as well as a track record of reliability, confidentiality and conscientious work habits.
• Proficient in MS Office, specifically Excel, Word and PowerPoint.
• Ability to work independently with little supervision.
• Ability to organize and prioritize effectively.
• Attention to detail with exceptional level of accuracy.
• Ability to interpret data and make cost effective decisions.
• Ability to adapt and work efficiently in a rapidly changing dynamic environment with deadline pressures.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is required to talk or hear 1/3 to 2/3’s of the work day. The employee is required to use hands or fingers, handle or feel objects, tools or controls, including possessing dexterity of hands and fingers to operate a computer keyboard and other office equipment, 2/3+ of the time. The employee is required to stand; walk; sit; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl 2/3+ of the time.

The employee must lift and/or move up to 25 pounds, 1/3 of the time. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. The work environment is usually of a moderate noise level, the physical requirements are considered light and there is protection from weather conditions but not necessarily from temperature changes.

This job description nor any other Triplett Office Essentials document confers any contractual right, either expressed or implied, to remain in Triplett Office Essentials employ. Nor does it guarantee any fixed terms and conditions of your employment. Your employment is at will and is not set for any specific time and may be terminated at will, with or without cause and without prior notice by Triplett Office Essentials, or you may resign for any reason, at any time. While there may be a disciplinary process in place, in certain situations, the Company may make the decision to terminate you without first taking these disciplinary steps.

Supply Print Promotion & Furniture Operations

The Marketing Manager position is responsible for all social media presence including, LinkedIn, Facebook, Pinterest, weekly subject matter expert blog, Business Record updates, and search engine/Web site updates, newsletter, and email blasts.

Responsibilities:

• Maintain social media presence including LinkedIn, Facebook, Pinterest, weekly subject matter expert blog, Business Record updates and web site updates, newsletter and email blasts. Responsible for Triplett outside ad and digital agency business coordination and accountability.
• Design marketing materials for sales team opportunities and assist design on projects as needed and requested. Translate business strategy into applicable interactive experiences that drive business results and meet business and user goals.
• Manage appearance, product selection and sales exposure events of first floor show room. Plan, create, manage schedule, and social media content calendars.
• Develop new social media strategies, track and analyze performance of media campaigns. Design and specify products from their own opportunities and assist design and sales on projects as need or requested.
• Serve as primary content developer in creation of targeted marketing campaigns to customers. Work to ensure consistent customer facing messaging between advertising and internally produced communications.
• Scrub and validate Haworth leads weekly and develop potential sales components to assist sales team with RFP response and presentations.

Skills and Qualifications:

• •  
• Associates or bachelor degree in marketing, business, communications, journalism, English or related field, and or equivalent work-related experience, or certification in digital marketing and social media from approved industry leaders (ANA, AMA, DMA, etc.)
• A minimum of 3 years experience in interactive marketing, editing, digital marketing, or socialmedia concentration in content development.
• Experience in SEM & SEO, blog, graphic art tools: Adobe Creative Cloud, Canva, DAM.
• Experience with media platforms HubSpot, Sprout, Agorapulse or others

Benefits: 

A full benefits package, including health insurance and 401(k).

Promotional Products and Print

The Project Promotional – Coordinator Products and Print position is responsible for coordinating promotional products and print related duties. This person will work on a wide variety of projects in a fast-paced environment. Job responsibilities include, but are not limited to:

• Provide high level of service to customers, following orders from placement through order entry, billing and fulfillment of product.
• Accurate order entry of all promotional and print projects, tracking of orders, and staging of graphics.
• Check all work/projects for accuracy, including updating acknowledgment and shipping information.
• Communicate with vendors, customers, and staff regarding status of orders and deliverables
• Source products that match price range and need identified by customer.
• Produce creative solutions for customers, including proposals and presentations

Qualifications: 

• Minimum of two years customer service or project management experience.
• Prior experience with commercial printing, apparel and promotional produces a plus.
• Accuracy and attention to detail, ability to work as a team and independently with little supervision.
• Effective organizational and computer skills.
• All levels of experience are encouraged to apply

Benefits: 

A full benefits package, including health insurance and 401(k).

Furniture Operations

The Designer position is responsible for commercial office and hospitality space planning, producing drawings, renderings, price quotes, product specifications, inventory management, compiled reports, and serves as an important channel of information between our vendors, customers, sales staff, project managers, and installers.

• Passionate about Interior Design and Creating Better Environment for our customers. Work with and Mentor Design Team
• Prepare price quotes and product specifications. Produce accurate drawings and renderings. Proficient with Design Visualization and Presentation Tools
• Maintain an extensive knowledge of product lines and design library.
• Select and specify interior building finishes.
• Maintain design resource library on a monthly basis
• Assist with showroom appearance and inventory management.

Qualifications:

Minimum requirement Bachelor’s degree in Interior Design from a 4-year accredited program is required and additional industry experience is preferred. Proficiency in Microsoft Office products including Outlook, Word, Excel, PowerPoint, MS Teams or virtual collaboration tools. Proficient in AutoCAD, REVIT, CET Designer, or other computer-aided drawing and rendering programs. Understanding of space planning principles, building code requirements, ADA guidelines, and contract furniture knowledge a plus. All levels of experience are encouraged to apply.

Benefits:

• • • We offer a full benefits package, including health insurance and 401(k).